Case Handler

Your Duties

The main role of the Case Handler is to manage a portfolio of up to Seventy-Five Sale and Purchase Conveyancing Transactions from Instruction to Completion.

Duties will include but will not be limited to:

• You will deal effectively with clients and third parties over the telephone, in written correspondence and occasionally face to face, in order to provide advice and assistance
• You will be responsible for communicating with clients and third parties on all elements of the conveyancing transaction
• You will be responsible for the client journey, managing every aspect of client interaction always ensuring best possible service
• You will own every aspect of the sale process and the purchase process with background technical assistance
• You will work in a team reporting to Technical Support
• You will seek advice on any technical matter as soon as they become apparent
• You will prepare the completion packs for the accounts department, to include completion statements and invoices
• You will deal with exchange of contracts
• You will be responsible for completions on the day of completion and post completion formalities
• You will ensure telephony targets are maintained
• You will adhere to conversion targets and Maximise Fee generation
• You will ensure that you comply with all company policies and procedures ensuring breaches do not occur, should a breach occur you will help to rectify this immediately
• You will be expected to undertake any other duties required to assist your team and other teams should the need arise.

Essential experience:

• At least 2 years solid experience in a similar role
• Running a small case load of straightforward conveyancing transactions
• Strong administrative skills gained in an office environment
• Excellent attention to detail
• Good telephone manner
• Conversant in Microsoft office
• Experience of using a case management system (we use Proclaim)