Five Star Friday: “Purchasing a house with such a excellent team made the whole thing much easier.”

Five Star Reviews

Here at PLS, we value every single one of our customers and we love hearing about their positive experiences. In July of this year alone we received over 100 Five Star reviews!

“Professional, Efficient, Supportive, Remarkable As a very first time UK house buyer and also an overseas buyer, I have heard a lot about how solicitors worked in the UK. However James and his teammates’ excellent work changed all what I have heard and my entire experience with the team was absolutely amazing. I always leave reviews after I have experienced the whole thing and this time was outstanding with the team. At the first beginning was Rachel who attended to us and she was very very helpful and answered all my questions in a very short time which reassured me as I was new to it. After that, it was James who has done all the paperwork, answered and cleared all enquiries in my mind and he was always there to support which was outstanding. As a client, he was perfect to help, always replies emails and phone calls very quickly and I had nothing to complain about. At the same time, when I heard the issues happening on my friends with their solicitors and I felt grateful I had the team to help with. The whole process was done last week and the whole experience with James and his teammates was remarkable. Purchasing a house with such a excellent team made the whole thing much easier and comfortable without any stress because they were very very helpful. One big lesson I have learnt from James was, one time (the only time) he wasn’t answering my reply for like a couple of hours or a day (there was a time difference). Once I received the reply and I felt so guilty of worrying about so much because he was on his side doing work and researches for our family. I learnt how to be patient with them and shouldn’t rush them. The most important thing was I built my trust in PLS. I still feel so much appreciation from the bottom of my heart that I had them when I was in need. Once again, a massive Thank you so so so much and you all deserve the best wishes!! Cheers !!! :D”


However, we do recognise that sometimes things do not go as smoothly as we would like. Like many other conveyancing firms, the past couple of years have been particularly hard – from the impacts of the pandemic to the introduction of the Stamp Duty holiday. So, it has not always been possible to achieve those Five Star reviews.

If you have any concerns with our service, please do get in touch with your conveyancer or their team, or you can direct message us on Facebook! In every instance, we will respond!

About PLS

PLS is an award-winning property law practice. We are consistently one of the top ten legal practices specialising in conveyancing, and we have won numerous awards for our service to clients and for our expertise.

Our teams of expert lawyers and support staff put our clients at the heart of everything they do, and combine speed, experience and empathy along the way.

We welcome all clients and referrers, no matter how small or big: from first time buyers to FTSE 250 companies.

How PLS can help you

Buying or selling property is a complicated process and it is easy to become confused. Having the best conveyancers on your side is key to getting the process running smoothly. Choosing PLS means our team of experts will be on hand to guide you through the process. And with our 24/7 Portal it couldn’t be easier to manage your transaction and achieve your property dreams.

Watch our short, animated videos aimed at explaining the process of your new home purchase or sale, and what you can expect from PLS Solicitors. The video provides a thorough guide, taking you through all the different stages of your transaction, from beginning your case, right through to the exchange of contracts, up to your completion date.