Unlocking the Power of a Collaborative Residential Partnership for New Build Exchanges and Completions

By Catherine Edge – Head of Business Development

As award-winning conveyancers for new build homes, we have fast become one of the main panel solicitors for house builders and housing associations.

In fact, recent Land Registry transaction data shows that we handle more new build conveyancing nationwide than any other firm in the UK. So, when you choose us as your partner, you can be confident that your projects are in trustworthy, capable hands. 

Our Exchange & Completion times are a cut above the rest:

Our firm’s infrastructure is made up of up-to-the-minute technology systems that allow the automation of transactions for manual tasks, enabling us to meet the obligations of the sales teams. Our integrations link with platforms such as the Land Registry and other third parties, which means that we can undertake tasks such as 24-hour searches and speed up AML procedures.

Every week, we successfully complete over 300+ cases, with an impressive 65% of these transactions involving new build properties and affordable housing schemes like Help-to-Buy and the First Homes Scheme. We plan for change and in circumstances such as the Building Safety Act, we quickly become adept so that we keep moving with you.

We have a commitment to excellence:

You may not be aware but PLS Solicitors is the first conveyancer to deploy a dedicated CRM team for new build purchasers. Our award-winning Customer Relationship Management team works with PLS’ inhouse legal teams to provide a hands-on personal approach for those buying a house for the first time.

Our experience over the past 14 years, has shown us that national conveyancers can often miss the essence of conveyancing – providing legal advice for complex transactions to people who are doing this for the first time or just coming back in to the system after many years.

We have developed a sale and purchase toolkit for the UK’s leading housebuilders and housing associations including online portals for weekly reporting, integrated consumer portals for the housebuilder to track the progress of cases and dedicated Business Development Managers for senior regional support on the ground.

Here are just some of the reasons why we’re the go-to choice for new build conveyancing.

An Award-Winning Service 

Not only that but our commitment to excellence has been recognised by the industry as a new build specialist. We are proud to have received prestigious awards such as the Client Relationship Team of the Year at the British Conveyancing Awards 2022 and the New Build Conveyancing Team of the Year at the British Conveyancing Awards 2023. These accolades reinforce our standing as a go-to conveyancing firm for both developers and home buyers. 

Our award-winning new build team takes immense pride in providing an exceptional service. When you partner with us, you’ll be given a dedicated day-to-day contact, supported by two assistants, ensuring you receive the utmost attention throughout the entire process. Plus, our flexible resource team ensures that there’s no dip in service even when your primary contact is away.

In addition to our focus on nurturing customer relationships, we set ambitious monthly targets for our team on exchanges and completions. When these targets are met or exceeded, our people receive bonuses as a token of recognition. This incentivises the team to maximise sales rates and go above and beyond to achieve remarkable results for you.

Speed and Expertise 

Our new build team is backed by an in-house technical team comprised of five seasoned solicitors and one licensed conveyancer. With their wealth of experience in new build transactions, we are well-prepared to navigate any challenges that may arise along the way.

Quality is of the utmost important to us, but we also understand the urgency of your projects, and we’re here to ensure everything stays on track, providing you with a seamless and stress-free journey. For example, we have an internal service level agreement of 48 hours, ensuring we swiftly review and sign off on development sites.

A Digitally Enhanced Process 

Our 24/7 online portal is an invaluable tool for your sales teams, providing you with access to your cases anytime, anywhere. We offer integration options to synchronise the portal with your sales progression systems to harmonise your internal workflows.

It’s more than just your team that benefits from our 24/7 portal. On the buyer side, our customers can conduct the entire transaction from their computer, tablet or smartphone, and we send them push notifications when a new task needs to be actioned.

Thanks to this digitised approach, we typically achieve exchanges within 35 days, reducing delays and ensuring a smooth transaction for all parties involved.

Empowering House Builders Across the Country

Ready to elevate your conveyancing experience and unlock the full potential of your projects? Let PLS Solicitors become your trusted partner. Contact us today, and let’s get started.