PLS Solicitors announced today that it had been named Best in County (Cheshire), Silver winner for North West (South) and Bronze winner in Best National Group at the 4th annual ESTAS Conveyancer Awards, crowned by property TV superstar, Phil Spencer
Hosted at the Grosvenor Hotel in London each year the ESTAS are announced with a shortlist of customer focussed companies; indeed, the ESTAS tagline is: “Service Matters.”
Dan Hickey, managing director at PLS proudly stated “We are delighted to have received this award from Phil Spencer. As a firm whose vision is to be the country’s favourite conveyancer, we have immersed ourselves in developing the ideal customer service journey. Our investment in balancing technology with customer care is paying off for us and for our customers.”
Around 40 firms were recognised in 14 regions around the UK. There were also awards for best regional and national groups as well as the Grand Prix Award for the Best Single Office.
The Best National Group was highly competitive with the country’s leading conveyancers as nominees:
- AV Rillo
- Birchall Blackburn
- Boys & Maughan
- Carr & Co
- Countrywide Conveyancing Service
- PLS Solicitors
- Cook Taylore Woodhouse
- Dee and Griffin
- Harding Evans
- PCS Legal
- Scott Rowe
- The Partnership
- Thomas Legal
Rob Thomas, co-founder for PLS highlights this was no mean feat
“Winning the Bronze Award for Best National Group was a real proud moment for us, particularly as the competition was tough. Thank you to all of our customers who voted for PLS. Thank you also to our own team for working hard to make the conveyancing process as smooth as possible for our customers. This year we received almost 200 votes – the largest yet. We think this is a testament to the customer service improvements we continue to make and the dedication of our team.”
This year, the ESTAS saw a record 45,000 customers submitting responses to their customer service survey, 9,000 of them for conveyancing firms.
At the awards evening, Spencer highlighted the need to “provide a simple and transparent service for their clients”. Understanding how firms can continue to improve for buyers and sellers is critical for the customer who may be making one of the largest transactions of their life.
Aash Dhand, co-founder for PLS started up the firm 10 years ago “With over 1,000 online reviews, we have built our firm on listening to our customers and we think the secret to success for providing excellent customer service is being brave to ask for feedback – good or bad. We know the conveyancing process can be stressful for our customers, and only by understanding how we can make life easier for our customers can we make that difference.”
Dan Hickey, The Managing Director of PLS Solicitors, took up the role of Managing Director in 2019. Dan has been instrumental in transforming the firm into a high-volume conveyancing business whilst maintaining excellent customer service.
Aash Dhand was a Property Law Solicitor at Panonne before creating PLS while Rob Thomas was a Property Development Solicitor at Eversheds and is now a co-founder of the Firm.
About PLS Solicitors:
PLS Solicitors was formed in Manchester by co-founders Aashim Dhand and Rob Thomas in 2008. They have since grown from a partnership to a company with over 170 employees. The firm is focussed on providing excellent customer service and is a modern and progressive property law firm, putting customers at the heart of everything they do.
PLS is a modern and progressive property law firm, putting our customers at the heart of everything we do.
As a leading property firm, with rapidly growing offices in both Manchester and London, PLS is one of the top 10 conveyancing firms by volume.
The firm has experience in all types of conveyancing including Help to Buy. Their 24/7 online portal means customers have the ability to securely access and sign documents, no matter where in the world – making the conveyancing transaction fast, accessible and stress-free.
PLS have invested in technology to improve efficiency, accuracy and security for clients. This year PLS has significantly invested in machine learning, Robotic Process Automation and high level of accuracy scanning through Kofax.
Relying on openness, transparency, speed and great customer service, this year the team launched an App to allow both teams and customers to sign and store their documents and gain access 24:7.