Five Star Friday: “Excellent communication and customer service.”

Five Star Reviews

Here at PLS, we value every single one of our customers and we love hearing about their positive experiences. In July of last year alone we received over 100 Five Star reviews!

My wife and I instructed PLS for the purchase of our new build property and sale of our previous property. I was at first a little apprehensive as PLS are not local to me but I didn’t need to have worried at all!!! The accessibility of the online portal was excellent with the majority of work being done online. William Kerrs-Farmer especially (and his team) was excellent, all questions were answered in a timely, professional and personable manner, I never felt rushed when talking on the phone. Excellent communication and customer service, would definitely recommend and have to family already.

Jay

However, we do recognise that sometimes things do not go as smoothly as we would like. Like many other conveyancing firms, the past couple of years have been particularly hard – from the impacts of the pandemic to the introduction of the Stamp Duty holiday. So, it has not always been possible to achieve those Five Star reviews.

If you have any concerns with our service, please do get in touch with your conveyancer or their team, or you can direct message us on Facebook! In every instance, we will respond!

About PLS

PLS is an award-winning property law practice. We are consistently one of the top ten legal practices specialising in conveyancing, and we have won numerous awards for our service to clients and for our expertise.

Our teams of expert lawyers and support staff put our clients at the heart of everything they do, and combine speed, experience and empathy along the way.

We welcome all clients and referrers, no matter how small or big: from first time buyers to FTSE 250 companies.

How PLS can help you

Buying or selling property is a complicated process and it is easy to become confused. Having the best conveyancers on your side is key to getting the process running smoothly. Choosing PLS means our team of experts will be on hand to guide you through the process. And with our 24/7 Portal it couldn’t be easier to manage your transaction and achieve your property dreams.

Watch our short, animated videos aimed at explaining the process of your new home purchase or sale, and what you can expect from PLS Solicitors. The video provides a thorough guide, taking you through all the different stages of your transaction, from beginning your case, right through to the exchange of contracts, up to your completion date.