PLS Solicitors, the Manchester and London based conveyancing firm has entered The ESTAS for the third time. The ESTAS is the largest independent award scheme in the UK property industry. The scheme measures firms on the level of customer service provided by conveyancers based on research conducted through their clients.
Focusing solely on standards of service received during the home moving process, winning one of these awards demonstrates a conveyancer’s commitment to delivering the highest standards of customer service and at the same time provide valuable client feedback data helping firms improve their services in the future.
Last year PLS won Best in County (Cheshire) and three Bronze Awards for London Region, North West (South) and Best National Group, but this year the firm is going for gold.
“Over the past year we have focussed all our efforts on creating client delight.” states PLS founder, Aash Dhand. “This has paid off. With almost 1000 reviews on Google and Trustpilot achieving five-stars – a fantastic endorsement from our clients. So, this year we are going for Gold at the ESTAS 2019.”
The competition is now open and the winners will be announced at the 3rd annual ESTAS Conveyancer Awards sponsored in October 2019 at the Grosvenor House London. The awards will be hosted by TV Property Expert Phil Spencer. Spencer said “Taking part in the ESTAS sets firms apart from their competitors. It sends a clear message that they are passionate about customer service, prepared to go that extra mile for their clients and ready to listen to feedback”.
Simon Brown, founder of The ESTAS says “Our job is to put the spotlight on property professionals providing exceptional levels of customer care through the moving process. At The ESTAS we believe the only way to judge the performance of a conveyancer is to ask the clients who have experienced the whole service. It’s often later in the process when a conveyancer really shows their worth and at those times its their experience and professionalism that gets the transaction completed.”
The Awards are organised by The ESTAS Group Ltd. www.theestas.com