Tried, Trusted & Triumphant, How Our Team Delivered Another Seamless Sale & Purchase
At PLS, there’s nothing we love more than celebrating the success stories of our clients, especially when those stories highlight exactly why so many people choose us time and time again. This week’s Five-Star Friday shines a well-deserved spotlight on a fantastic review from a client who has now trusted PLS for three property transactions: selling, buying, and even handling a rental property sale.
Their experience speaks to the heart of what we do: efficient communication, expert knowledge, a streamlined team structure, and a digital-first approach that keeps clients fully informed 24/7. Most importantly, their case highlights our commitment to speedy conveyancing, bringing their move over the line before the completion date, ensuring a stress-free handover into their new home.
“PLS Tried and Trusted Three Times both Selling and Buying.
Our experience with PLS has been amazing. The staff were friendly and knowledgeable. We used them to purchase our house and again to sell and purchase a new one. We worked primarily with Sam Wood who was extremely efficient and very approachable, Jemma Plummer took over in the latter part of our sale/purchase and was equally as efficient and approachable as Sam Wood. The administration staff were very helpful. Shout out to Sophie Ashton who helped with some of our queries. They are extremely professional and kept us up-to-date with access to their Portal 24/7. We found their fees competitive. Exchange and Completion went without a hitch. We were in our new property before the end of Completion Date. We are also using PLS to sell our rental property Sean Hibbert.
BIG thanks to all at PLS that we were in contact with through the whole process.”
This review encapsulates everything we strive for: a seamless journey, zero stress, and a professional team working in harmony from start to finish.
Our Team Structure: Built for Speed, Accuracy & Client Care
One of the biggest advantages of choosing PLS is our specialist team structure. Instead of one person juggling every task, our clients benefit from an entire network of experts handling conveyancing process.
Here’s how our structure works to your advantage:
- Dedicated Conveyancers like Sam Wood and Jemma Plummer lead the legal process with precision and efficiency.
- Specialist Administration Teams, keep documentation, queries, and updates flowing smoothly.
- Clear Handover Processes ensure that if a transaction progresses from one expert to another, the transition is seamless and the client feels continuously supported.
- Proactive Communication prevents delays, reduces stress, and keeps everything moving forward.
This collaborative approach allows us to work faster, smarter, and more efficiently, exactly why this client’s case completed early and without a hitch.
The PLS Client Portal: 24/7 Updates at Your Fingertips
One part of the review we’re especially proud of is the praise for our 24/7 Client Portal. Transparency and communication are two of the most important factors in a positive conveyancing experience, and our portal delivers both.
With our portal, clients can:
- Track progress in real time
- View documents instantly
- Receive automated updates
- Upload information securely
- Avoid phone queues and email delays
It makes conveyancing clearer, simpler, and significantly faster, helping us keep ahead of timelines and avoid last-minute complications.
Speedy Conveyancing That Gets You Home Sooner
In this case, our team successfully achieved:
- Smooth exchange
- Flawless completion
- Early move-in, before the official completion deadline
This is exactly what we mean when we talk about speed without compromise. We don’t cut corners, we streamline them.
Chosen Again and Again: The Trust That Matters Most
Perhaps the greatest compliment in this review is that this client has returned to us three times, for purchases, sales, and now a rental property transaction.
Repeat clients are the highest form of trust, and we’re honoured to be their go-to conveyancing partner.
A Huge Thank You from All of Us at PLS
To our reviewer, thank you for your loyalty, your kind words, and for choosing us to be part of such important milestones in your life. We’re thrilled to have delivered another successful outcome and look forward to continuing to support you through your property journey.
And to our hardworking teams, Sam, Jemma, Sophie, administration, and everyone behind the scenes, thank you for delivering the outstanding service that makes reviews like this possible.
Here’s to many more Five-Star Fridays!
