This recognition is particularly meaningful to us because exceptional client care is central to everything we do. We understand that buying or selling a property can often feel complex and demanding, which is why our team is committed to providing clear communication, expert guidance, and consistent support throughout every stage of the conveyancing process.

To receive national recognition for our dedication to client service is an achievement we are incredibly proud of, and one that reflects the hard work, professionalism, and commitment of every member of the PLS team.

We would also like to extend our sincere thanks to our clients for placing their trust in us. Your confidence and support continue to inspire us as we strive to deliver the highest standards of service.

At PLS Solicitors, we remain committed to revolutionising conveyancing for our customers, one transaction at a time.

The post The Conveyancing Awards 2026 – Winner of Outstanding Client Care appeared first on PLS Solicitors.

The event, held in London on Friday, 6th September, brought together industry leaders, experts, and professionals from across the property sector. Several PLS team members attended the awards ceremony and had a fantastic time celebrating this incredible achievement.

A Special Thank You to Our Supporters

This award is especially meaningful to us because it’s voted for by the public—our clients, partners, and supporters. We are deeply grateful to everyone who took the time to vote for us.

Aash Dhand, one of the owners of PLS, shared their excitement, saying:

“Winning this award for the second year in a row is an absolute honour. It reflects our commitment to innovation and our passion for helping buyers navigate the complexities of purchasing a home. We couldn’t have achieved this without the trust of our clients and the dedication of our amazing team.”

Our Innovative Approach to Conveyancing

PLS was credited for our sector-leading and innovative approach to conveyancing. We understand the challenges that first-time buyers face and are committed to making the homebuying process as smooth and stress-free as possible. Our expert team provides tailored guidance and support every step of the way, helping clients achieve their dream of homeownership with confidence.

Looking Ahead

As we celebrate this exciting win, we remain focused on continuing to deliver top-quality service to not just first-time buyers but anyone requiring first class conveyancing services. Thank you again to everyone who voted for us. We look forward to many more years of success and service excellence!

The post PLS Wins Best Law Firm for Conveyancing at the First Time Buyer Readers’ Awards 2024 appeared first on PLS Solicitors.

The First Time Buyer Readers’ Awards celebrate the efforts and achievements of companies that help aspirational buyers enter the housing market. They also highlight the dedication and innovation within the industry so we are delighted that we have been shortlisted in the following two categories:-

Best Supplier to the First Time Buyer Market: This award acknowledges a service, company, or agency that provides outstanding support and promotes homeownership to first-time buyers.

Best Law Firm for Conveyancing: This celebrates law firms that offer exceptional conveyancing packages and support tailored for buyers.

About the First Time Buyer Readers’ Awards

The First Time Buyer Readers’ Awards have been celebrating excellence in the housing industry for 14 years. These awards recognise and reward the best in the business, ensuring that the outstanding contributions of companies supporting first-time buyers are acknowledged. And after winning Best Law Firm for Conveyancing in last year’s Awards, we are hoping to go one better and pick up two awards this year.

Your support means the world to us! Please take a moment to vote for us and help us win these amazing awards. Vote here!

For more information on how we can help you achieve your homeownership dreams, contact us today.

The post PLS Solicitors celebrates being shortlisted for two prestigious First Time Buyer Readers’ Awards! appeared first on PLS Solicitors.

Over the past few years, the PLS team has reached some commendable milestones. Almost 50% of our work has been with first-time buyers, and we continue to hold the number one conveyancer spot for new build transactions by volume.

At the core of our service lies an unyielding commitment to give our customers confidence and put them at ease with the homebuying process. Our dedicated team of conveyancers is wholeheartedly devoted to ensuring that the excitement and anticipation of purchasing a first home isn’t overshadowed by feeling overwhelmed or daunted at the prospect of what can sometimes be seen as a legal minefield  ahead.

Recognising the expectations of a digital-savvy generation, we’ve also made the home-buying journey as simple and convenient as possible. Our 24/7 app and portal eliminate the hassle of printing paperwork and posting documents. From signing important papers to providing identification and proof of address, our customers can complete these tasks safely and instantly, saving them valuable time and effort.

Commenting on the win, Rob Thomas, our co-founder, shared: “This award is wonderful recognition for our fantastic conveyancing and support teams. They are a great group of people, supported by market-leading technology, who deliver excellence day in, day out for our clients and referrers. We are so proud of their hard work and this fantastic recognition!”

The post Winner – Best Law Firm for Conveyancing appeared first on PLS Solicitors.

This is our third win since the Awards were set up three years ago. Last year we scooped the ‘Client Relationship Team of the Year’ award and in the inaugural year, ‘Best Use of Social Media’ award.

Over the past year, our teams have reached some incredible milestones with many more clients choosing to instruct PLS Solicitors on their new build home. We continue to hold the number one conveyancer spot for new build transactions by volume.

Underpinning our new build service is a deep commitment to customer excellence. Our teams of conveyancers really care about getting it right for our customers. We combine sensible, cutting-edge technology with a personable human touch, to make the process of buying new build homes fast, efficient and stress-free.

At a time when the government is strongly emphasising house building and affordable home schemes, this award win feels especially poignant. We understand just how vital new build properties are to helping people reach their home ownership dreams, and we’re delighted to be recognised for our expertise and knowledge.

Rob Thomas, co-founder and Head of New Build commended his team: “We had to demonstrate to the judges that we consistently deliver extremely high levels of customer service, excellent training to all of our staff and a truly digitised and technological offering to our customers.

The latest win is a testament to our fantastic teams, from central services and support to our operations and Client Relationship Management teams. All work tremendously hard for our housebuilders and their customers day in, and day out. We are so proud of their hard work and this fantastic recognition!”

The post PLS Solicitors Wins New Build Team of the Year at the British Conveyancing Awards appeared first on PLS Solicitors.

We were delighted to pick up the prestigious ‘Client Relationship Team of the Year’ award at the British Conveyancing Awards ceremony, held on 15^th March in central London.

Winning the award gives some well-deserved recognition to our hard-working, dedicated Customer Relationship Management team, who strive to continually deliver a 5-star service to our customers, working entirely on providing our customers with an impeccable service. Since they have been operational, we have seen huge improvements in our customer satisfaction and we were delighted that at the end of 2021, 87% of our customers awarded us 4 stars or more.

Our Customer Relationship Management team is made up of four dedicated staff members who work alongside our Legal Teams to provide guidance and continual support to our customers from the moment their Terms are agreed. The team are in regular contact with our customers from day one, and touch base with them again at a further four key stages of their journey. 

We ensure that we hold our customers hand through the entire process of their move, providing support in a language they can understand. Our approach is to explain the conveyancing journey, discuss the key milestones, break down the timeframes and provide them with a direct dial into the Customer Relationship Team. 

Many people can feel over-whelmed with the process of buying or selling property, moving home is one of the most stressful life experiences for people, so at PLS we aim to allay people’s concerns by taking their hand and walking them through the process step by step.

This is the second win for PLS Solicitors with the British Conveyancing Awards, last year we scooped the ‘Best Use of Social Media’ award and we are so proud of everyone within the business whose hard work earned us this fantastic recognition!

The post We win again at the British Conveyancing Awards! appeared first on PLS Solicitors.

Having scooped the award last year for the ‘Best Use of Social Media’, we are thrilled to be shortlisted again this year, and we are looking forward to attending the Today’s Conveyancer live event on 15th March in London! 

Our exceptional commitment to providing the best in customer service resulted in creating a dedicated Customer Relationship Management team in May of last year. Our fantastic team works entirely on making sure our customers receive a hands on service when they are feeling most anxious, and since they have been operational, we have seen huge improvements in our delivery. 

Conveyancing is high-volume and, at times, can be high pressure – this new team is also supporting heir colleagues across the firm. Our Customer Relationship Management team is made up of four dedicated staff members who work alongside our Legal Teams. They provide guidance and continual support to our customers from the moment Terms are agreed. The team is in regular contact with our customers from day one, touching base with them again at four key stages of their journey. 

“As team leader for the CRM team, I am really excited about this nomination. A well deserved recognition for an incredibly hard working group of committed relationship managers. I am looking forward to the event itself, where we can say thank you to all those who have help make the team a success” Ella Boothroyd, CRM Lead

We will keep our fingers crossed for a win next month, which will give some well-deserved recognition to our hard-working team – and we will keep you posted!

The post We’ve been shortlisted for the Client Relationship Team of the Year at this year’s British Conveyancing Awards! appeared first on PLS Solicitors.

This year saw PLS Solicitors’ first People Award nominee, Rubina Rob. There were 20 nominees and five worthy winners. It is well worth highlighting the fantastic work that the nominees do to ensure the conveyancing process is as smooth as possible for sellers and buyers.

Rubina is a Senior Legal at PLS Solicitors and heads up the City of London office. We asked Rubina what it meant to her to be nominated for such an award.

“Firstly, well done everyone who was nominated in this category, as delivering excellent customer service is not always easy.”

She continues “I am really proud that I have been recognised for being good to people and I truly believe that, by simply knowing that all it takes is a phone call to get to know our customers, this makes all the difference.

When I was young, my father always said treat everybody with love and respect despite how they treat you, and that always stuck with me. So, I just treat everyone in the same way I would treat my own family and friends.

Every day we are dealing with people who are undertaking one of the most challenging transactions in their lifetime – particularly for first-time buyers. They want us to be responsive, understand what they are going through, and most importantly they want a friendly voice!

Our job is to make it easy for them. To be there when they need us and to give them the expert advice they are looking for.

Thank you to the judges for including me in this worthwhile category.”

About the ESTAS

The ESTAS are the most prestigious awards in the UK property industry and this year the awards for the conveyancing firms were sponsored by SearchFlow.

The ESTAS Awards determine the best conveyancing firms in the UK based purely on feedback from clients who are asked a series of questions via the ESTAS Customer Feedback Platform which is designed exclusively for property professionals. A record 45,000 customers have submitted an ESTAS survey so far this year, 9,000 of them for conveyancing firms. 

About PLS Solicitors:

PLS Solicitors was formed in Manchester by co-founders Aashim Dhand and Rob Thomas in 2008. They have since grown from a partnership to a company with over 170 employees. The firm is focussed on providing excellent customer service.

PLS is a modern and progressive property law firm, putting our customers at the heart of everything we do.

As a leading property firm, with rapidly growing offices in both Manchester and London, PLS is one of the top 10 conveyancing firms by volume.

The firm has experience in all types of conveyancing including the First Homes Scheme. Their 24/7 online portal means customers have the ability to securely access and sign documents, no matter where in the world – making the conveyancing transaction fast, accessible and stress-free.

PLS has invested in technology to improve efficiency, accuracy, and security for clients. This year PLS has significantly invested in machine learning, Robotic Process Automation and high level of accuracy scanning through Kofax.

Relying on openness, transparency, speed and great customer service, this year the team launched an App to allow both teams and customers to sign and store their documents and gain access 24:7.

The post Customer service matters for Rubina Rob (PLS Solicitors), nominee of the ESTAS People Award 2019 appeared first on PLS Solicitors.

PLS Solicitors announced today that it had been named Best in County (Cheshire), Silver winner for North West (South) and Bronze winner in Best National Group at the 4th annual ESTAS Conveyancer Awards, crowned by property TV superstar, Phil Spencer

Hosted at the Grosvenor Hotel in London each year the ESTAS are announced with a shortlist of customer focussed companies; indeed, the ESTAS tagline is: “Service Matters.”

Dan Hickey, managing director at PLS proudly stated “We are delighted to have received this award from Phil Spencer. As a firm whose vision is to be the country’s favourite conveyancer, we have immersed ourselves in developing the ideal customer service journey. Our investment in balancing technology with customer care is paying off for us and for our customers.”

Around 40 firms were recognised in 14 regions around the UK.  There were also awards for best regional and national groups as well as the Grand Prix Award for the Best Single Office.

The Best National Group was highly competitive with the country’s leading conveyancers as nominees:

• AV Rillo
• Birchall Blackburn
• Boys & Maughan
• Carr & Co
• Coodes
• Countrywide Conveyancing Service
• PLS Solicitors
• Brethertons
• Cook Taylore Woodhouse
• Dee and Griffin
• Harding Evans
• PCS Legal
• Scott Rowe
• The Partnership
• Thomas Legal

Rob Thomas, co-founder for PLS highlights this was no mean feat

“Winning the Bronze Award for Best National Group was a real proud moment for us, particularly as the competition was tough. Thank you to all of our customers who voted for PLS. Thank you also to our own team for working hard to make the conveyancing process as smooth as possible for our customers. This year we received almost 200 votes – the largest yet. We think this is a testament to the customer service improvements we continue to make and the dedication of our team.”

This year, the ESTAS saw a record 45,000 customers submitting responses to their customer service survey, 9,000 of them for conveyancing firms.

At the awards evening, Spencer highlighted the need to “provide a simple and transparent service for their clients”.  Understanding how firms can continue to improve for buyers and sellers is critical for the customer who may be making one of the largest transactions of their life.

Aash Dhand, co-founder for PLS started up the firm 10 years ago “With over 1,000 online reviews, we have built our firm on listening to our customers and we think the secret to success for providing excellent customer service is being brave to ask for feedback – good or bad. We know the conveyancing process can be stressful for our customers, and only by understanding how we can make life easier for our customers can we make that difference.”

Further Information:

Dan Hickey, The Managing Director of PLS Solicitors, took up the role of Managing Director in 2019. Dan has been instrumental in transforming the firm into a high-volume conveyancing business whilst maintaining excellent customer service.

Aash Dhand was a Property Law Solicitor at Panonne before creating PLS while Rob Thomas was a Property Development Solicitor at Eversheds and is now a co-founder of the Firm.

About PLS Solicitors:

PLS Solicitors was formed in Manchester by co-founders Aashim Dhand and Rob Thomas in 2008. They have since grown from a partnership to a company with over 170 employees. The firm is focussed on providing excellent customer service and is a modern and progressive property law firm, putting customers at the heart of everything they do.

PLS is a modern and progressive property law firm, putting our customers at the heart of everything we do.

As a leading property firm, with rapidly growing offices in both Manchester and London, PLS is one of the top 10 conveyancing firms by volume.

The firm has experience in all types of conveyancing including Help to Buy. Their 24/7 online portal means customers have the ability to securely access and sign documents, no matter where in the world – making the conveyancing transaction fast, accessible and stress-free.

PLS have invested in technology to improve efficiency, accuracy and security for clients. This year PLS has significantly invested in machine learning, Robotic Process Automation and high level of accuracy scanning through Kofax.

Relying on openness, transparency, speed and great customer service, this year the team launched an App to allow both teams and customers to sign and store their documents and gain access 24:7.

The post PHIL SPENCER ANNOUNCES TOP CONVEYANCERS IN THE UK appeared first on PLS Solicitors.