Residential Conveyancing Team Leader

Altrincham office with hybrid working available

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Your Duties

The main role of the Team Leader is to efficiently oversee a portfolio of residential sale and purchase transactions. You will manage and motivate a small team of Case Handlers to achieve conversions, compliance, and client care objectives.

Duties will include but will not be limited to:

• You will manage and motivate a team of Case Handlers

• You will promote PLS Vision, Mission and Values throughout the team

• You will establish and manage relationships with introducers into the department

• You will ensure our clients and introducers always receive the best possible service to ensure we receive excellent feedback and repeat business

• You will ensure that you and your team members use the case management system fully and will follow all company guidelines when doing so

• You will be responsible for ensuring all completions go through on time

• You will carry out audits to ensure best practice

• You will assist your team assist in forming good habitual practice for compliance, MI, telephony, file, workload management and practical guidance on how to run a caseload successfully, with service and proactivity

• You will observe and correct telephony anomalies anticipating requirements for planned and unplanned absence. Accessing the appropriate telephony systems to facilitate.

• You will utilise Management Information tools to influence best practice and track behaviours

• You will manage workload volumes within your team by monitoring incoming instructions maintaining agreed capacities levels with forward planning and proactive action

• You will identify & facilitate training to enhance team effectivity

• You will be responsible for next stage referral for escalations from Case Handlers dealing with any potential complaints as soon as they arise and working with the Client Services Manager on formal complaints to ensure they are addressed swiftly

• You will influence and be accountable for your teams output, fee generation and target adherence

• You will assist Case Handlers in compliance adherence and breach log entries

• You will sign off holidays for direct reports

• You will ensure rotas and time keeping complied with

• You will complete appraisals in accordance with company policy

• You will assist in recruitment and interviewing new members when the requirement

• arises

• You will complete delegated tasks such has post completion resolution, ledger balances

• Complete any duties considered relevant delegated by Head of Dept required to assist your team, other teams, and department in a timely manner.

Essential Skills

• At least 5 years’ experience as a Conveyancer running your own high-volume caseload

• Strong management skills 

•  Able to interpret and maximise management Information resources

• A conveyancing qualification would be desirable

• Confident in building and maintaining business relationships through excellent communication and service delivery 

• Have proven track record of providing proactive, consistent, and efficient client services and legal advice

• To have excellent written and verbal skills including an ability to deal with verbal and written complaints.

Here at PLS we offer a wide range of staff benefits:

  • 20 days holiday rising to 25 plus Bank Holidays
  • Flexible holiday scheme so you can buy/carry over up to 5 days at the end of each holiday year
  • Death in service cover
  • Contributory pension
  • Employee Assistance Programme & counselling service
  • Study funding
  • Salary sacrifice schemes: Nursery fees / Cycle to work / Company Cars / Technology / Gym memberships

Some extra touches…

  • Free Conveyancing for staff and discounts for friends and family
  • Discount club
  • Kudos for the quarter awards
  • Free taxi service from Navigation Road Tram Station to and from work
  • Fantastic break room that includes a pool table, ping pong table & dart board
  • Volunteering scheme
  • Free fruit
  • Vending machines
  • Free eye tests and a financial contribution towards eyewear
  • Social events arranged by our Social Committee
  • Charity events arranged by our Charity Committee
  • Late start/early finish on your Birthday
  • Relaxed dress policy
  • Staff reward scheme when you introduce someone who comes to work for us
  • Long service awards
  • Access to free mortgage advice

Get in touch

Date Posted
2 February 2024

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