Land Registry to close telephone ordering services
28th November 2012

This decision follows a consultation which took into account the views of all respondents. The Land Registry has announced that it will be closing the Land Registry telephone ordering services and changing Land Charges legislation. The legislation will come into force on 17 December 2012 and the telephone ordering services will close at the same time. The services will be replaced with online technology which will make applications faster and easier. The changes follow increased demand for online services which the Land Registry say are continuing to improve and expand.

The telephone enquiries service will remain available and customers will be able to continue calling their customer team or the Customer Support phone number as normal if they have general enquiries or queries about a particular case. Demand for the telephone ordering services has dropped by 96 per cent which means it has been running at a financial loss. Online Business e-services can be accessed from 6.30am to 10pm during weekdays and between 7am and 5pm on Saturdays.

Sign-up to these services is free and Land Registry offers support for service users and online training.

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